Frequently Asked Questions

The fees for initial and follow-up appointments are located here. Full payment is required before or at the time of the consultation. With a GP referral, the fee will be partially rebated to you via Medicare. 

Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.

Rest assured that your family doctor will receive a full and thorough report relating to each and every visit to a specialist at Neuron in a timely fashion.

You do not need a GP referral however, without one, you won't be able to access a Medicare rebate. Please note that private health insurance does not cover appointment fees with a Neurosurgeon. 

Please remember to obtain and bring the following to your appointments:

• Current relevant X-rays and/or scans: If you have had any scans/x-rays prior to the appointment that you are unable to obtain, please contact our support team to assist. 
• Current referral, Medicare or DVA card and Private Health insurance details.
• A list of all medications that you are currently taking. 
• Details of any other treating therapists (for example, your physiotherapist).

If you are a new patient or a patient returning after 12 months of seeing Dr Lucas, please complete the new patient information form prior to your appointment so that we can update your file accordingly. 

Dr Lucas and his support team are bound by strict confidentiality requirements. Your information will not be discussed with or released to others without your consent. 

Dr Lucas asks to see all new patients in-person for the initial consultation however, he is happy to provide telehealth consultations for subsequent appointments. Please contact our support team via email and we will assist you with setting up your telehealth appointment.

Dr Lucas has extensive experience and expertise providing medico legal assessments and reports. He is more than happy to provide this service. Please discuss this with him during your initial assessment. 

Yes, Dr Lucas provides services through the Department of Veteran Affairs. We simply  require the details of your DVA status (i.e. Gold or White Card number). Please provide these details when you call to book your appointment.
 In the case of WHITE card holders we require a copy of confirmation in writing from DVA of your accepted condition/s.
 Please bring your GOLD or WHITE Card with you to your appointment.

If you need to cancel an appointment, please call or email out support team on  during business hours and allow at least 1 day’s notice so that we can offer your appointment time to patients on our waiting list. 

If your condition is related to a workplace injury and you have an accepted or pending WorkCover claim please advise our staff at the time of booking your appointment.

We do require details regarding your claim i.e. Claim Number, Case Manager’s name and contact number. WorkCover consultations must have prior written approval to proceed. Your assistance in providing this information in a timely fashion will help us expedite your appointment.